Microsoft Flight Simulator 2024 ‘Customize Identity’ Error: How to Fix?

Microsoft Flight Simulator 2024, a highly anticipated release, has taken flight, but its launch has been marred by technical hurdles. Among these, the persistent “Customize Identity” error has grounded many aspiring virtual pilots. If you’re one of those affected, fear not, as we have a potential solution.

This has brought a plethora of players into the game who continue to overwhelm the servers, bringing with that all other issues such as frozen loading screens and unexpected crashes. Even after managing to overcome all of these initial obstacles, the “Customize Identity” error can be an issue for users playing on Xbox.

How to Fix Microsoft Flight Simulator 2024 ‘Customize Identity’ Error?

• Fully exit and close Microsoft Flight Simulator 2024.
• Ensure that you have downloaded the “Microsoft Flight Simulator 2024 Addon Support” for Xbox.
• Restart your console or PC.
• Try to relaunch Microsoft Flight Simulator 2024 and pass the “Customize Identity” screen.

In order to move through this stage, you may need several attempts, and server congestion and permanent technical problems are likely to interfere with the process. After successful customization of your identity and reaching the next stage, saves should have saved your choices to avoid repeated instances of customization; however, in case your saved data fails to sync up with the cloud, you might have to do it again.

If the error persists even after these steps are followed, then support should be sought from official support.