Overwatch 2 devs have addressed the issue that has been keeping players who own the Rose Gold Mercy Pack away from the Pink Mercy Skin. Players who bought the pack opened their inventory only to find that it still did not have the skin in question and this sparked a controversy.
As the incident went viral, the devs quickly swooped in to address the situation. Suffice it to say that no one is going to lose out on their money but it might take a while before they see the skin in their inventory while most will be able to see it, there will be a few who are yet to receive it despite the purchase and the devs are actively working to track said accounts.
“We are now seeing most players have now received their Pink Mercy and Rose Gold Mercy content, however, we are still tracking a few that may still be waiting on theirs. We are still investigating on this.” reads the post from their community manager.
According to the community thread, these steps are to be taken in case you are facing the same issue:
- Play one full game of Overwatch, then restart the game client and recheck the hero gallery.
- Fully sign out of the BattleNet launcher and sign back in.
- If you play on Xbox or PlayStation consoles, fully close the Overwatch 2 app and fully shut down your console (don’t just put it into sleep mode). Once fully shut down, unplug the console from electrical power and wait 30 seconds, then plug it back in and reboot. This will do a full account refresh for your console. For Nintendo Switch, just fully shut down your console and reboot.
- If you make the purchase directly on shop.battle.net, check your transactions on your account at account.battle.net/transactions 3 to ensure you did purchase your desired product. If it shows, do not attempt to purchase it again. (Note, console marketplace purchases may not show up here.)
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