After refund “debacle”, Sony has finally made their move and pulled Cyberpunk 2077 from the PlayStation Store. Sony is also offering full refunds to anyone who purchased a digital copy through PlayStation.
Cyberpunk 2077 is having a hard time since its launch on December 10th, within a week, the hype and anticipation around the game have died down and now turned into a fury of players who are struggling to get the game running on their modern hardware or supported consoles.
At launch, the game was full of game-breaking bugs and glitches that players encountered throughout the game. Even the performance of the game wasn’t satisfactory and simply performed below average even on modern hardware.
Soon after the complaints reached the upper echelons at CD Projekt Red, the company issued a public apology and promised to fix the game. The developers also assured dissatisfied players about refunds and asked them to contact their respective game stores to get refunds.
Soon after the announcement, players on PlayStation trying to refund their digital copies of the game were struck down by Sony and were asked to wait for patches. But things didn’t go well for Sony after denying refunds and all players diverted their anger towards Sony.
Previously, Sony was only issuing refunds for “faulty” copies of the game, however, Sony is now offering full refunds to “all gamers who have purchased Cyberpunk 2077 via PlayStation Store”. Sony also went ahead and removed the game from PlayStation Store until further notice. We don’t know if the game will ever return to the store, as this is the first time Sony has handed out such harsh judgment.
The move to completely remove the game is something that no one would have expected and is considered to be unprecedented. It’s not like Cyberpunk 2077 was the only problem child that Sony had approved for release on their store in a broken state, back in 2018 Sony had also allowed the “console bricking” and infamously buggy game, Fallout 76. Even after reports of the game bricking some consoles, Sony never removed Fallout 76 from the store or offer refunds.
Sony released a statement to justify the removal of the game and said:
SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund.
Cyberpunk removed from Playstation Store
CDPR hasn’t issued a statement regarding Sony’s move, but all of these issues have resulted in developer CD Projekt Red losing a billion dollars in stock value over the last couple of days and losing trust among players.
